Twism Cookie Policy

Twism’s Cookie Policy explains how Twism, Inc. (“Twism”, “we”, “us”, and “our”) use cookies and related technologies when you visit our websites including twism.com, dashboard.twism.com, and support.twism.com, or any other pages, features, and content that we own and operate (collectively, the “Site(s)”), when you use the Twism mobile application, and/or when you engage and interact with Twism online advertisements and marketing emails (collectively the “Services”). Our policy covers what these technologies are, why Twism uses them, and our rights to control our use of them.

In certain cases, Twism may use cookies and similar technologies to collect personal information or information that becomes personal information when combined with other other information. For these cases, Twism’s Privacy Policy will apply in conjunction with this Cookie Policy.

Cookies are essentially text files with small pieces of data that are downloaded onto your computer or mobile device when you visit certain websites. Certain cookies, known as HTTP cookies are used to identify when users return to a website and are aimed to improve their web browsing experience. A cookie cannot read data from your hard drive or cookies from other websites.

First party cookies are referred to as any cookies directly created by the website you are using, put in place by the website operator. Third party cookies are set by parties other than the website operator. With these cookies, third party operators can recognize your web browser both when it visits the Twism website and when it visits other specific websites when the third party cookies are present.

To view more information on cookies and their use, please visit www.aboutcookies.org

Twism and other companies we work with may place cookies on your computer or other devices when you access and use our Sites and Services. These technologies provide us with a better understanding of user behavior and let us know which parts of our website users have visited.

First and third party cookies are used to recognize you as a Twism user, customize Twism content, Services, and advertising to measure the effectiveness of promotions, perform and analyze a range of analytics, mitigate risk, help prevent fraud and generally promote trust and security.

We may place cookies from third-party service providers who may use information about your visits to other websites to target advertisements of products and services available on Twism. Twism does not control the information collected or the use of these third party cookies. For information about how they are used, we encourage you to read the cookie policies of those third party websites.

Twism uses the following types of cookies:

These cookies are classified as ones that need to be present in order for the website to function and operate. Strictly necessary cookies are usually only set in response to actions made by you including setting your privacy preferences, logging in, or filling forms. These cookies are also used in efforts for fraud prevention. You have the option and ability to block or be alerted when these cookies are being used, but this may cause specific functions of the website to not work.

Performance cookies are used specifically for collecting data on how you use the website, which pages are visited most often, and if error messages are encountered on these pages. It’s important to note that all of this data is anonymous. If you do not accept the use of these cookies, we will not be able to recognize when you visited the website or monitor its performance.

These cookies allow us to remember and recognize your site preferences and choices including your username, region, and language.

We may use cookies to help us deliver marketing campaigns and track their performance (e.g., a user visited our Help Center and then downloaded the Twism App). Similarly, our partners may use cookies to provide us with information about your interactions with their services, but use of those third-party cookies would be subject to the service provider’s policies. Marketing cookies are limited to our Websites and are not used in our Services.

The length of time a cookie will remain on your device is dependent on if the cookie is a “session cookie” or a “persistent cookie”. A session cookie will remain on your device until you close your browser. A persistent cookie will remain on your device until it is expired or deleted.

In addition to cookies, we may use other similar technologies. Among them are web beacons, used for the purpose of tracking the online movement of users of our Sites and Services and so that we can improve the quality of our services and content.

We may also use 'Local Shared Objects' to collect information about the use of our services and other website operations, such as authentication.

As a user, you have the right to decide whether to accept cookies. To choose your preferences in relation to cookie collection on our Sites, please refer to the instructions below.

To disable or enable specific categories of cookies, please visit our Cookie Consent Manager. This will include the management of preferences related to both first and third party cookies. You can also utilize the browser with which you are viewing our website to enable, disable or delete cookies. To do so, please follow the instructions provided by your browser, usually found within the “Help”, “Tools” or “Edit” settings. Here are links to instructions to manage cookies for some of the most popular browsers:

• Internet Explorer
• Google Chrome
• Mozilla Firefox
• Safari Desktop
• Safari Mobile
• Android browser

It is important to note that if you disable cookies on your browser, certain functions of Twism’s Site and Services may not work properly or you simply may not be able to access them.

There are also tools available to manage third party cookies. Many advertising companies that collect data for interest-based advertising are members of the Digital Advertising Alliance (DAA) or the Network Advertising Initiative (NAI). Both of these organizations maintain websites where users can opt-out of interest-based advertising of their members. Visit the following portals to opt-out of website interest-based advertising provided by each organization’s respective participating companies:

• DAA’s opt-out portal
• DAA of Canada’s opt-out portal
• NAI’s opt-out portal

Additionally, residents of the EurEuropean Interactive Digital Advertising Alliance’s participating member organizations by visiting this website.

To opt-out of having your mobile advertising identifiers used for certain types of advertising, access the appropriate settings on your mobile device and follow the instructions. If you choose to opt-out, we will remove any data about you and will refrain from collecting any data in the future. The random ID assigned to you will be removed. If at a later date, you decide to opt-in, we will be able to continue and track you using your prior ID and be recognized as a new user.

For iOS devices, to limit interest-based ad tracking, go to Settings > Privacy > Advertising > Turn on 'Limit Ad Tracking'. For Android devices, go to Settings > Google services > Ads > Turn on 'Opt out of Ads Personalization.' For iOS and Android, you can also reset the advertising identifier that is currently assigned to you.

To opt-out of interest-based advertising data collection for all of your mobile applications by participating companies, download the DAA’s AppChoices mobile application here.

Certain web browsers, such as Internet Explorer, Firefox, and Safari, provide the ability to transmit “Do Not Track” (DNT) signals. Uniform signals for DNT have not been adopted, therefore our Sites do not currently process or respond to DNT signals.

To block the storage of flash cookies on your device, you can adjust the settings of your Flash player to prevent Flash cookies storage using the tools contained in the website storage settings panel, available here. You may also control Flash Cookies by going to the global storage settings panel and following the instructions. By restricting or limiting your Flash player from accepting Flash cookies, you may be reducing or impeding the functionality of some Flash applications, potentially including Flash applications used in connection with our services or online content.

In the future, Twism may update this cookie policy to reflect any changes made to our cookies related to operational, legal and/or regulator reasons. We review cookies every 30 days to ensure an accurate reflection of those stated in this policy. If an update has been made, we will notify you on your next visit to our website after the change has been implemented. We welcome you to visit this page to keep yourself informed.